What locations do you ship to?

We package & ship orders to the United States sing USPS.

How long does an order take to arrive once shipped?

Since a large portion of our products are custom designs, we will ship within 1-5 business days. The stated typical response time may b longer if your order requires verification of options, you have selected or customization. This will be understood during our correspondence with you to verify your order.

Please allow extra time during our busy season as postal delays are out of our control. Additional factors such as distance, customs, natural disasters may cause further postal delays. Tracking information, including the carriers, are provided with priority mail or if you request tracking number or insurance (there may be additional charges).

If your package does not arrive you are eligible for a refund or replacement. Please reach out to [email protected] for additional assistance in this matter. 

Will I receive a tracking number for my package?

Tracking numbers will be provided with USPS Priority orders. If you request a tracking number for non-Priority or additional insurance, there will additional charges. Sometimes additional delays may arise that are beyond our control such as postal delays or customs inspections. Thank you for your patience and understanding.

What do I do if my order is lost in the mail?

If your order happens to get held at customs, lost in transit, or returned to us for any reason, we will work with you to engage the postal service. The postal service is out of our control once your package leaves our warehouse. However, in cases like this, because the packages are insured, we will send you a new package with priority shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.

Are there any hidden customs fees or import taxes?

Since we ship only in Untied States, there should not be additional customs or import taxes. But as additional clarifications we have included the following information.

All prices on our webpage are displayed in USD with all taxes completely covered on our end. However, depending on your location and laws in your area, you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its destination, which are determined by your local customs office. Please seek additional guidance based on your location and the associated import laws. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

Extended Delays

In some instances, the delivery time may take longer than our policy states. If this is the case, please contact us as soon as possible and we will do everything we can to help you resolve any situation that we have control over.